Unlike traditional BPOs that juggle multiple clients with the same agents, HKR provides team members who are 100% focused on your brand. They know your products, follow your workflows and handle everything from customer service to sales and operations – all with the efficiency and seasonal flexibility that ecommerce businesses need.
Why do other BPOs still rely on old-school offshoring tactics?
Brands that rely on old-school BPOs see customer satisfaction tank and quality decline, because no one sticks around long enough to care.
This means your brand is at risk because:
- Transactional relationships lead to transactional customer experiences
- Offshore teams feel like constantly changing "outsiders" and collaboration breaks down
- Constant turnover means more unpredictable quality standards which we know matter in today’s market
Our attrition rate across HKR teams is a tiny 2% – a far cry from the BPO industry average of 60%. Retention is an important factor when considering your outsourcing options, but it’s not the only one.
Dedicated focus vs. a constant juggling act
It’s only fair that traditional BPO agents aren’t able to properly focus on your business – they’re often spread thin between multiple clients across industries, making their work an output-based, transactional relationship. When you work with HKR, the people we hire for you are for your business only – and they truly care about your success.
Teams that feels like your own - because they are
Work just flows better when your outsourced team is a truly integrated part of your home team. With HKR, we source, hire, train and retain dedicated, fully embedded team members who know your brand inside out
Smart scaling without cutting corners
We know it can be tough to predict growth, and hiring too early can be a risk, too. That’s why with our model, you can start with just one HKR team member and scale as your business needs it – with extra support for busy seasons or product launches. We’re generally able to find the right people for your team within two weeks – far quicker than hiring in-house.
Cost structure that makes business sense
Paying a BPO based on ‘time and materials’, ‘incentives’, or on a ‘shared risk-reward’ model just doesn’t make sense. With HKR, you pay a simple monthly fee. That’s it – no hidden fees or surprises.
Modern, human management philosophy
We don't micromanage our people or treat them like robots. They work remotely, can actually have a life, and don't have arbitrary restrictions that make no sense. They're treated with respect – and the difference shows in the work. HKR team members genuinely care about doing good work, and they actually learn your business, instead of just going through the motions.
HKR
One dedicated person, one project
High retention; teams that stay for years, not months
Global talent pool with roots in Europe
Handpicked talent, never from a bench
Part of your team, co-managed by HKR
Specialised in eCommerce and Tech
Team members who want to learn and grow
One fixed monthly fee
Traditional BPO
Staff spread on multiple projects
High attrition with over 60% staff turnover each year
Talent pool limited by BPO office locations
Agents assigned to your team from a pool
Works as an external team in external channels
Generalist support and business services
Transactional relationships with BPO clients
Variable fee based on profit, savings or time spent
How much does HKR costs?
Of course, it depends on the number of HKR team members you have working for you (and their seniority), but you can be sure you’ll only ever pay the monthly fee we agree on together.
How can I be sure you’re sourcing the right people for my business?
At HKR, we follow a thorough, quality-over-quantity hiring process so you only see candidates who truly align with your needs. We start by sourcing around 100 potential applicants who meet your initial criteria, then filter them through rigorous English tests, role-specific screenings, and in-depth interviews—often leaving just 3–5 finalists who are the absolute best fit for you . This focus on depth (rather than a flood of unqualified CVs) ensures you receive high-caliber candidates who match your technical requirements, cultural fit, and long-term objectives.
What if something goes wrong and we need a team change?
We built our business model with team longevity and retention in mind. That being said, we are realists: sometimes changes need to happen on teams for any number of reasons – and for that, your dedicated Account Manager has you covered.
How long does it take for HKR to source new agents?
You can expect the initial core team of hires within 3–4 weeks from the moment we start the search, with subsequent additions taking under 2 weeks.
How do I know HKR team members are only working with me?
Every HKR hire is recruited from scratch specifically for your business; we don’t operate a “bench” of shared staff. From day one, each team member is dedicated exclusively to your operations, integrates into your workflows, and is supported by our co-management model to ensure their ongoing engagement and performance . Because our entire model revolves around building and retaining high-quality, long-tenured remote teams, we have no incentive to spread them across multiple clients. This single-client focus is why our staff retention and performance metrics consistently surpass typical outsourcing arrangements.
How can I know my company data is secure with HKR?
HKR team members are bound by the same data privacy rules and NDAs as your regular employees. Also, we’re based in the EU, so GDPR compliance is in our very DNA. We’re also ISO 97001 and ISO 9001 certified.
What kind of results can I expect to see with HKR?
We’re super proud of our customers’ achievements working with us. For example, TeePublic save 30% on payroll and has scaled from 1-100 HKR support team members. Oh, and with a 99% QA Score too.
Ready to build an outsourced team that actually lasts?
Most BPOs churn through staff like a revolving door. HKR does things differently, and you should too.
