Case Studies

A controlled 2-person pilot built a prospecting engine without distracting the core sales team validating outreach and lead quality before expanding.

Replaced an underperforming setup with a co-managed CX team that improved responsiveness, strengthened quality control, and reduced cost.

Started lean with a single operator in stealth mode, then evolved into a 9-person ops unit as the product matured  without hiring ahead of demand.

Built a multi-department remote unit that stayed stable at high volume with standardized playbooks, security, and continuous recruiting to prevent downtime.

Discover how this "high-trust" model exceeded the CEO’s expectations and transformed their B2B Customer Success into a high-performance engine.

Built a profitable e-commerce platform without venture capital by scaling a 100+ person co-managed team through HKR.TEAM.

Stationhead needed fast support and outreach, inbound comms, and customer service across 150+ countries. HKR.TEAM built a co-managed team that scaled without slowing the core team.

Ran TeePublic’s affiliate and creator revenue function end-to-end for 9+ years, delivering in-house performance without the cost or management overhead.