Case Studies
Since 2026
Our own roles, run with AI
On your team, a Forward Deployed Operator does the job, we build the AI around it, and they stay to run it and make the calls.
Jamie, our AI finance agent
An AI agent runs fixed checks for new payments 14 times a day and proposes a match. Sebastian confirms the uncertain ones and marks every payment paid.
Since 2016
Roles we run inside client teams
Forward Deployed Operators are the same people, trained to be fluent in AI.
Premium CX, Re-engineered for Sakara Life
How Sakara replaced a 12-person BPO with a lean, embedded HKR.TEAM of 5 that resolves faster, sounds more human, and gets requested by name.
A sales role for a luxury design firm
A controlled 2-person pilot built a prospecting engine without distracting the core sales team validating outreach and lead quality before expanding.
CX Team for an e-Comm Firm
Replaced an underperforming setup with a CX team run with HKR.TEAM that improved responsiveness, strengthened quality control, and reduced cost.
An ops role that grew with the product
Started lean with a single operator in stealth mode, then evolved into a 9-person ops unit as the product matured without hiring ahead of demand.
A 200+ person team across four functions
Built a multi-department remote unit that stayed stable at high volume with standardized playbooks, security, and continuous recruiting to prevent downtime.
A customer success role for a SaaS firm
Discover how this "high-trust" model exceeded the CEO’s expectations and transformed their B2B Customer Success into a high-performance engine.
Bootstrapped to 9 Figures with HKR.TEAM
Built a profitable e-commerce platform without venture capital by scaling to a 100+ person team run with HKR.TEAM.
Powering a Global Music Platform
Stationhead needed fast support and outreach, inbound comms, and customer service across 150+ countries. HKR.TEAM ran the roles inside Stationhead's team without slowing the core team.
