_vector.svg "Navy(spread)_vector"){kind=small}
Sales Outsourcing for Luxury Interior Design
A controlled 2-person pilot built a prospecting engine without distracting the core sales team validating outreach and lead quality before expanding.
CX Team for an e-Comm Firm
Replaced an underperforming setup with a co-managed CX team that improved responsiveness, strengthened quality control, and reduced cost.
Outsourcing the Ops Team for an App Startup
Started lean with a single operator in stealth mode, then evolved into a 9-person ops unit as the product matured without hiring ahead of demand.
Outsourcing at Scale
Built a multi-department remote unit that stayed stable at high volume with standardized playbooks, security, and continuous recruiting to prevent downtime.
Customer Success Outsourcing for SaaS Firm
Discover how this "high-trust" model exceeded the CEO’s expectations and transformed their B2B Customer Success into a high-performance engine.
Customer Support Success Story
TeePublic partnered with HKR to scale their customer service department, growing from 10 to 122 team members, with HKR providing over 100 representatives by Q4 2022. Leveraging HKR's Talent-as-a-Service model, TeePublic achieved a 97% CSAT score, rapid hiring rates, and expanded support in multiple languages.
Scaling Success in the Fast Paced Music Industry
With over 12 million users worldwide, Stationhead needed a solution to scale its high-volume outreach and meet escalating customer service demands. HKR was a game-changer.
