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Remote offshore teams that stay for years, not months

 The era of disposable offshore teams is over. Instead of only outsourcing for the lowest cost, losing 60% of staff every six months, successful tech and ecommerce companies are building global, embedded remote teams that stay and grow

TRUSTED BY TOP COMPANIES
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HIGH TALENT RETENTION
BESPOKE GLOBAL TEAMS
EMBEDDED 1-TO-1
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"StickerYou has been able to expand and diversify both our employee experience and business strategy with the help of HKR […] Their legal, financial and administrative team give us confidence that we are in good hands when navigating global hiring and management."

Natalia Kolis

Natalia Kolis

Head of People, StickerYou

"We built TeePublic from idea to 9 figures in revenue without venture money and we did it profitably for 10 years straight. Our secret weapon in scaling and reducing costs: HKR."

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Adam Schwartz

Co-Founder, TeePublic

"[...] I was initially hesitant about outsourcing the role of an SDR [...] But HKR completely exceeded my expectations. I appreciate their flexibility, allowing me to start with just one full-time representative and no contract lock-ins. We're at 3 full-time reps now and looking to expand with other roles as well."

Ken Button

Ken Button

CEO, ContractSafe

"Truly excellent team, service and overall partner."

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Maxwell Ritz

CEO, TheLoyalis

"HKR has a way of bringing in talent that has been a value-add…. [they’re] dedicated to providing good service by looking at the metrics and they do not hesitate to take feedback, adjust, and improve. It is rare to find vendors that are data-oriented and constantly pushing to improve."

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Ivy Tran

COO, Fathead

"I don't know how we could have scaled without HKR. We were about 10 people when we started working together. This last holiday season, we had a total team of 122 people. We were not in a position in the United States to scale anything close to that."

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Lisa Herring

CS Manager, TeePublic

"When you talk to investors about potentially raising capital, a key part of that is our Sales Development team. Knowing that we have HKR makes that really easy for us, both from a cost basis perspective, but also from a time investment perspective."

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Murray Levison

Co-Founder/COO Stationhead

"I would take an HKR rep over a US rep in this position (sales) more times than not, because I have seen them be so successful, and at the price point that they are we can scale our team much quicker at a more cost-effective way."

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Elliott Harrell

Director of Merch & Affiliate, TeePublic

Most BPOs operate on old-fashioned outsourcing models

And many of them are honestly pretty terrible places to work.

One of our clients told us their previous provider wouldn't allow her to host a virtual lunch for her outsourced team because they weren’t allowed to eat or drink at their desks. Can you imagine?

As well as culture erosion, when 60% of BPO staff leave every six months, your institutional knowledge walks out the door too.

So is working with a BPO still the answer? Yes, because when compared to the resource drain of traditional hiring and scaling teams in-house, the math just works.

But there is a better way, and it’s remote-first.

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Imagine outsourced teams that feel like your own – because they are

HKR helps you build high-performing, dedicated remote staff that stay for years,not months. 

HKR helps you build high-performing, dedicated remote staff that stay for years, not months.

  • Seamless integration with your existing operations
  • Teams that grow with your institutional knowledge intact
  • They can shift roles and responsibilities  – just like any regular employee
  • We handle the international hiring and legal headaches so you don’t have to

All while delivering 40-50% cost savings compared to US-based teams, without sacrificing quality.

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 How? It’s simple – HKR treats its people right, and you can see the difference in our staff retention. While the average BPO sees turnover rates of 60%, ours is just 2%.

The HKR Difference

We help eCommerce and Tech companies build global teams that last

High employee retention

We don’t micromanage or treat people like robots. Our teams work remotely, have real lives, and aren’t bound by arbitrary rules. They’re treated with respect, and it shows.

As one client put it:

"It doesn't feel like we're working with a separate company."

That’s because we’re not running a digital assembly line. We build skilled, committed teams who love what they do – and want to keep doing it.

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Bespoke global teams

Every role is filled based on your needs, not from a generic bench. Our remote-first processes make location irrelevant – so we find the right people, wherever they are. 

More than just supplying workers, we build teams that understand your values, not just your tasks.

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Total exclusivity

Your team, your way. Every one of your HKR team members are dedicated exclusively to your business.

We support you with co-management and cross-training, so your people grow with your business, for your business.

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SERVICES

We've found our home in U.S. ecommerce and tech companies

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For Customer Support
  • Global, multilingual customer support 
  • B2B order processing
  • Social media engagement and content moderation
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For Sales & Marketing
  • Affiliate program management and partnership development
  • Strategic sales outreach and account management
  • Marketing operations support
See More

HOW IT WORKS

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How does it work?

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START

Discovery

We start with a quick call to understand your needs.

STEP 1

Source

We tap into our global talent network to hand-pick the best fit people for your business.

STEP 2

Hire

We handle all of the international hiring and legal headaches, so you don’t have to.

STEP 3

Train

You get trained professionals who integrate with your team from day one.

STEP 4

Retain

Our people stay. We invest in their growth so they invest in yours.

STEP 5

Scale

As your business grows, so does your team, with basically zero hassle.

TESTIMONIALS

Don’t just hear it from us

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“HKR performs at or above our NYC based staff in the same roles while saving our business close to $2M a year in payroll costs.”
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Adam Schwartz

CEO, TeePublic

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"[...] I was initially hesitant about outsourcing the role of an SDR [...] But HKR completely exceeded my expectations. I appreciate their flexibility, allowing me to start with just one full-time representative and no contract lock-ins. We're at 3 full-time reps now and looking to expand with other roles as well."
Ken Button

Ken Button

CEO, ContractSafe

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"StickerYou has been able to expand and diversify both our employee experience and business strategy with the help of HKR […] Their legal, financial and administrative team give us confidence that we are in good hands when navigating global hiring and management."
Natalia Kolis

Natalia Kolis

Head of People, StickerYou

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"Truly excellent team, service and overall partner"
Maxwell Ritz eclipse-min

Maxwell Ritz

CEO, TheLoyalis

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"I don't know how we could have scaled without HKR. We were about 10 people when we started working together. This last holiday season, we had a total team of 122 people. We were not in a position in the United States to scale anything close to that."
Ivy Tran eclipse-min

Ivy Tran

COO, Fathaed

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"I don't know how we could have scaled without HKR. We were about 10 people when we started working together. This last holiday season, we had a total team of 122 people. We were not in a position in the United States to scale anything close to that."
lisa herring

Lisa Herring

CS Manager, TeePublic

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Book a Call

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Adam Schwartz
Co-Founder, TeePublic

"We built TeePublic from idea to 9 figures in revenue without venture money and we did it profitably for 10 years straight. Our secret weapon in scaling and reducing costs: HKR."

Ready to build an outsourced team that actually lasts?

Most BPOs churn through staff like a revolving door. HKR does things differently, and you should too.

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