HKR: The smarter way to scale your ecommerce team
Ecommerce brands need more than just extra hands covering support. You need a team that understands your products, customers, and operations inside out. That’s where we come in.
Unlike traditional BPOs that juggle multiple clients with the same agents, HKR provides team members who are 100% focused on your brand. They know your products, follow your workflows and handle everything from customer service to sales and operations – all with the efficiency and seasonal flexibility that ecommerce businesses need.
- Email support management
- Order issue resolution
- Returns and exchanges handling
- Product information support
- Outreach to potential partners and affiliates
- Lead qualification and nurturing
- Account management
- Inventory management assistance
- Order processing
- Data entry and management
- Content updates and product listings
Dedicated support, not shared agents
Your HKR team works exclusively on your store. They know your products, policies, and customer base like an in-house hire, ensuring every customer interaction feels personal.
Cross-trained for seamless support
HKR agents don’t just answer tickets and wait for instructions. They’re self-starters that are trained across CX, sales, and operations support – so they can handle a range of tasks without constant escalation.
50% cost savings vs. in-house hiring
Scale your team without ballooning payroll costs. With HKR, you get top-notch support at half the cost of hiring in the US, with flexibility to scale up or down as needed.
Global talent, multilingual support
Whether you need English, Spanish, French, Romanian or more, HKR can provide skilled agents fluent in the languages your customers speak.
Fast, flexible scaling
Need to ramp up for the holiday rush? No problem. HKR can scale your team quickly, helping you meet increased demand without the stress of traditional seasonal hiring.
Stationhead - Scaling Success in the Fast Paced Music Industry
Fast-growing music streaming platform partners with HKR to manage high-volume outreach and customer support across 150+ countries
Don’t let hiring slow your ecommerce growth
Modern ecommerce customers expect fast, seamless service, and your operations need to scale efficiently.
HKR gives you the team to make it happen, without the high costs and lengthy hiring processes that come with traditional recruitment – and without the faceless outsourcing firms that put quantity over quality.
Book a chat with us today to see how a dedicated HKR team could help your ecommerce business thrive.
