We’re not your average outsourced support team.
Dedicated, brand-aligned agents
HKR agents work exclusively for your brand, providing personalized, high-quality service.
Multichannel, multilingual support
We cover email, chat and social media in multiple languages and time zones.
Effortless system integration
Our CX teams have deep knowledge of most CX tools, and can easily adapt to your workflows.
Scalable and flexible
Start with one agent and scale as your business grows, with the option of extra support during busy seasons.
Cost-effective without sacrificing quality
HKR agents deliver premium service at a fraction of in-house hiring or rigid BPO arrangements.
Stationhead - Scaling Success in the Fast Paced Music Industry
Fast-growing music streaming platform partners with HKR to manage high-volume outreach and customer support across 150+ countries
Our approach to finding the best support team for your business
Our devoted CX agents are cross-trained across multiple functions – from friendly email and chat support to tackling tricky issues and engaging on social media.
01.
We learn your business
We take the time to truly understand your products, customers, and your voice.
02.
We recruit the best talent for you
We source, train, and retain specialised support agents who align with your needs and company culture (even down to common hobbies and interests 🫶🏻)
03.
We integrate with your team
Your HKR agents work within your Slack, CRM, and workflows, just like in-house employees.
04.
We continuously improve
Your dedicated Account Manager continuously tracks KPIs, gathers insights, and refines your CX strategy to keep service quality high.
What makes a successful CX partnership?
“The best HKR partnerships are built on transparency, alignment, and continuous improvement.”
Iulia Fica
Head of Customer Experience @ HKR
We don’t just fill a role or two and call it a success. We’re properly dedicated to building a long-term partnership with your business and your team
Tech-powered support, always up to speed
Your HKR team members aren't just support experts—they're tech natives who seamlessly work with the industry's leading platforms. From Zendesk to Intercom, our agents bring platform expertise that makes implementation painless.
Don't see your preferred tool below? No problem. We pride ourselves on quick adaptability and can train your team on any platform—we'll even help set up new systems if you're just getting started. With HKR, technical barriers never stand in the way of exceptional customer support.
Let’s build your best-performing CX team
HKR makes it simple to scale high-quality, brand-aligned customer support. Let’s talk about what your business needs
