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Scale your tech business without the hiring bottlenecks

HKR builds dedicated remote teams for growing tech companies, helping you expand customer support, streamline your operations, and scale efficiently without skyrocketing payroll costs.

Operational gaps that slow tech companies down

Running a tech company comes with its fair share of challenges, but HKR makes sure these ones aren’t yours to worry about.
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Difficulty scaling support teams during product launches or updates

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Balancing costs with quality service delivery

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High costs of hiring and retaining talent in the US

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Managing user onboarding at scale

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Scaling customer support without sacrificing quality 

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Maintaining consistent knowledge across support teams

HKR: The smarter way to scale your tech company

Your tech company needs more than extra hands covering support or testing. You need a team that understands your product, customers, and operations inside and out. That’s where we come in. 

 

Unlike traditional BPOs that spread agents across multiple clients, HKR gives you a team that’s 100% focused on your business. Our agents work within your systems, follow your workflows, and act as a direct extension of your team, helping you deliver the level of service your customers expect.

Self-starters
Technical support services
  • Email support
  • Troubleshooting assistance
  • Bug reporting and documentation
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Sales Marketing
Sales and growth support
  • Outreach to potential partners and affiliates
  • Lead qualification and nurturing
  • Account management
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Sales Marketing
Customer experience enhancement
  • User onboarding assistance
  • Feature education and adoption support
  • Subscription and account management
  • User feedback collection and processing
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“The HKR team performs at or above our New-York based staff in the same roles, while saving our business close to $2 million a year in payroll costs.”

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Adam Schwartz

Co-Founder, TeePublic

Why HKR?

Pipeline

A dedicated team that works like in-house staff

HKR agents aren’t juggling multiple clients. They work solely on your company, ensuring deep product knowledge, seamless integration with your workflows, and a consistently high level of service.

Culture

Cross-trained professionals that go beyond scripts

We hire and train adaptable problem-solvers who can manage customer inquiries, sales, marketing, and operational tasks without excessive escalations.

Self-starters

Lower costs without sacrificing expertise

Hiring in-house can drain your budget. HKR helps you scale without breaking the bank, offering skilled professionals at half the cost of hiring locally. 

Stars

Global talent, multilingual support 

Tech companies operate worldwide, and so do we. Our teams provide multilingual support in English, Spanish, French, Romanian, and more.

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Flexible, rapid scaling when you need it

Launching a new product? Expanding into new markets? HKR helps you scale fast, without the hiring delays that slow many tech companies down.

Stationhead - Scaling Success in the Fast Paced Music Industry

Stationhead - Scaling Success in the Fast Paced Music Industry

Fast-growing music streaming platform partners with HKR to manage high-volume outreach and customer support across 150+ countries

Read the full story Vector

Success story: How Stationhead scaled efficiently with their dedicated HKR team

3
Reps
12M
Users
150+
Countries
As Stationhead’s user base skyrocketed past 12 million, the fast-growing music streaming platform needed a way to scale high-volume outreach and customer service without overloading their internal team. 

By partnering with HKR, Stationhead quickly onboarded skilled representatives who seamlessly integrated into their operations, handling artist outreach, user support, and engagement across 150+ countries. Stationhead’s story proves that outsourcing isn’t just for support, but is an actual strategic advantage for fast-moving tech companies.

"When you talk to investors about potentially raising capital, a key part of that is our Sales Development team. Knowing that we have HKR makes that really easy for us, both from a cost basis perspective, but also from a time investment perspective."

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Murray Levison

Co-Founder/COO Stationhead

Don’t let hiring slow your growth

Your users expect a fast, seamless experience, and your operations need to scale without hiccups.


With HKR, you get a dedicated team that’s trained on your product and ready to help, without the high costs, long hiring cycles, or generic outsourcing models that prioritize volume over quality.


Let’s talk about how we can help your tech company scale.

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