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HKR Insights Hub

 

What we learned in the trenches supporting our customers

The year AI changed customer support (and why our human teams thrived anyway)

2024 changed the game in customer support. Data from our customers show that AI now handles a whopping 40% of basic...

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adam-schwartz

Adam Schwartz
Co-Founder, TeePublic

"We built TeePublic from idea to 9 figures in revenue without venture money and we did it profitably for 10 years straight. Our secret weapon in scaling and reducing costs: HKR."