Once we’re aligned, it’s go time – and we get cracking on sourcing the perfect fit CX people for your business.
DISCOVERY
Making sure we're a match
Your first conversation is with our founding or sales team to assess fit. We’ll discuss your needs, provide a tailored plan with transparent pricing, and identify the best recruiting markets, ensuring alignment from day one.
Always building our talent pipeline
Our proactive approach means we're always connected with top talent--so when you're ready, we move fast.
Culture fit first, always
Skills matter, but so does attitude. We find people who align with your values - it's how we maintain a a low 2.6% attrition rate.
Self-starters who follow processes
Independent workers who seamlessly follow (and improve) your workflows.
Access exceptional global talent
By hiring remotely, we tap into talent across multiple time zones, making it easier for you to achieve round-the-clock support coverage.
Market-specific hiring playbooks
Tailored hiring strategies for each region to bring you the best results.
Stationhead - Scaling Success in the Fast Paced Music Industry
Fast-growing music streaming platform partners with HKR to manage high-volume outreach and customer support across 150+ countries
HIRE
Building your dream team from day one
We handle the entire hiring process, from screening calls to final offers. How involved you want to be is totally up to you. Either join every interview, or trust us to do what we do best.
For larger teams, you’ll likely be more hands-on in hiring the team lead, then let us handle hiring for the rest of the team.
But before any candidate reaches your desk, you can be sure that they have:
- Had extensive background checks (to reduce the risk of double employment and other negative situations)
- Passed English (C1/C2) and technical assessments, along with Competence-Based Interviews.
As well as our promise to bring you only people who truly fit your culture and want to grow with your business.
TRAIN
Setting your team up for success
This part of the HKR process is something no other outsourcing company can come close to matching.
Training at HKR focuses on giving your talented new hires a comprehensive system that equips them with a deep understanding of your products, processes and customers.
In practice, this looks like:
- A custom LMS that with self-guided training materials and detailed process documentation
- Comprehensive platform training across your tech stack (Zendesk, Gorgias, Intercom, and more)
- Strategic cross-training that creates natural backup coverage across different functions
RETAIN
Your team stays engaged and happy
Engaged teams stay. Our business model fosters long-term relationships – one reason our attrition rate is so low.
That being said, we are realists: sometimes changes need to happen on teams for any number of reasons – and for that, your dedicated Account Manager has you covered.
We maintain open communication to track performance, address concerns, and optimize workflows. Your Account Manager will check in regularly, seeking feedback to ensure everything runs smoothly and your team stays engaged for the long haul.
SCALE
Grow sustainably, on your teams
When your business grows, your HKR team can easily scale up with it. Luckily, it’s super easy with us:
- Strategic team expansion planning with your account manager – which means no last-minute hiring scrambles (wouldn’t that be nice?)
- Seasonal scaling solutions – that cross-training we mentioned pays off in busy seasons when you need it most
- Fast, smooth onboarding for new hires – your existing HKR team leads the way, leaving you to focus on your core business
Let's build your global CX team, together.
Book a chat with us, and let’s talk about what you need. If it sounds like we're the right fit for each other, we’ll go from there.
