See the data for yourself. When you compare the models, the best path becomes clear.
Hire, Outsource, or Partner?
It's the single most important question you'll face when your team is at capacity. How you answer determines your speed, quality, and costs for the quarters ahead.
Before you decide, see a clear, side-by-side comparison of what each path truly entails.
Scroll to Find Your Answer
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Option 1: Hire Full-Time (Again)
"Felt familiar. But also slow. Risky. Expensive."
- Took 45+ days just to find one decent candidate.
- $120K+ all-in cost (salary + benefits + tax + HR time).
- Still had to onboard, manage, coach, and hope they’d stick.
It worked when time allowed, but time was always in short supply.
A local full-time hire is the best fit when you need senior or C-level leadership -just be ready to invest the required time and budget.
Option 2: Go with a BPO
Everyone said, “It’s faster. Cheaper. Done-for-you.” But it never felt right.
- We got people… yet true ownership never fully emerged.
- Work got done, but the consistency just wasn’t there. Quality slipped.
- Team felt disconnected, like they were hired to do tasks, not care.
Savings looked great on paper, yet we traded away control and future agility.
When cost is the top priority, go with a BPO - but be ready to oversee strict task scopes and address any quality gaps that arise.
Option 3: Try HKR
A friend said “They’re not recruiters. They’re your team-building partner.”
- Met three top-fit candidates in just eight days.
- All were pre-vetted, culture-matched. Instantly felt like our own.
- HKR stayed close post-hire tracking, and accelerating their growth.
Lightning-fast yet refined. Elevated craft - quality intact.
If you’re after the perfect balance of premium results, quick turnaround, and a price that keeps finance happy - HKR is your go-to partner.
DISCOVERY
Get Your Free Talent Outsourcing Strategy
The goal isn't just to add headcount.
It's to get your time back.
It's to focus on the big picture. It’s about finally having the team that can help you achieve your vision. Let's talk about the progress you want to make.
Schedule a free, 30-minute strategy call to map out your growth.
No pressure, just a clear plan forward.
HKR
Designed for the Progress You Need to Make
We help US leaders build teams for specific business challenges. We're the right partner when the job is to...
- Perfect Your Operations: From back-office processing to data management, our business process outsourcing services provide the dedicated horsepower to make your business run like clockwork.
- Delight Your Customers at Scale: Move beyond "handling tickets." Build a dedicated ecommerce customer service or customer experience outsourced team that boosts loyalty and retention.
- Fuel Your Revenue Engine: Scale your growth without burning out your core sales team. We build your outsourced sales team that generate leads and close deals.
What’s the real difference between the HKR model and traditional BPO outsourcing?
The difference is ownership. Traditional BPO outsourcing provides a shared service where agents handle multiple clients. We build you an offshore dedicated team. This team works exclusively for your business, integrated into your culture and focused only on your goals. You get the cost-efficiency of offshore outsourcing with the loyalty and focus of an in-house team. We're not just another BPO company; we are a team-building partner.
Do you have a standard price list? What are the typical outsourcing costs?
We don't publish a standard outsourcing price list or a generic outsourcing price because our service isn't a one-size-fits-all product. Instead, we provide a transparent, custom quote based on your specific needs. The outsourcing costs with HKR are consolidated into a single, predictable monthly fee per team member. This all-inclusive price covers their competitive salary, benefits, our management, and all infrastructure. This approach provides a clear ROI and avoids the hidden costs often found in low hourly rate models, making it an ideal structure for everything from a large project to customer service outsourcing for small business where budget predictability is key.
Why should we choose outsourcing to Romania over other countries?
Outsourcing to Romania offers a unique strategic advantage for US companies. You get a highly educated, multilingual (especially English) talent pool with exceptional technical skills. As an EU member, Romania offers political stability and full GDPR compliance. The time zone overlap is excellent for collaboration, making it a premier destination for customer support in Romania and complex BPO operations in Romania.
How do you pay an offshore team? What do contracts and invoicing look like?
We make it simple and predictable. You have one contract with our entity and pay a single, transparent monthly fee. This fee covers everything: the team member's salary and benefits, local taxes, our management fee, and all administrative overhead. This completely solves the challenge of how to pay an offshore team by removing all the complexity of international payroll and compliance from your plate.
Our goal is to improve customer service and retention. How does your model help?
This is central to how to improve customer service: a happy, dedicated team provides a better customer experience. Because your team is dedicated and well-supported, they develop deep product knowledge and are motivated to represent your brand well. This higher quality of service is fundamental to how to increase customer retention in marketplaces and D2C. It’s the core of effective customer experience outsourcing, especially when you outsource ecommerce customer service.
What kind of roles can you help us hire offshore?
We provide comprehensive outsource staffing. This includes a wide range of business process outsourcing services (back-office, admin, data management), specialized sales outsourcing (SDRs, lead qualification), and complete customer support departments. If a role can be done remotely, we can almost certainly build an elite offshore team for it.
How do you overcome the common limitations of outsourcing?
The biggest limitations of outsourcing are typically poor communication, a drop in quality, and a lack of proactivity. Our co-managed partnership model is designed specifically to solve this. We recruit for cultural fit and a sense of ownership, and our local management team ensures performance and accountability.
What is your approach to AI for customer service?
We believe AI for customer service is a powerful tool to augment, not replace, human talent. We can help you leverage AI to handle repetitive queries, route tickets intelligently, and provide your human agents with instant access to information. This frees up your dedicated team members to focus on high-empathy, complex problem-solving where they can create true customer delight.
See the ROI of a True Partnership
Your team shouldn't be an expense; it should be your growth engine.
A dedicated, co-managed team is designed to deliver a predictable, high-value return on your investment. Let's build the business case for your success.
In a complimentary 30-minute call, we'll provide a transparent cost-benefit analysis tailored to your specific needs.
